A Cypress family's World Cup plans were disrupted after their StubHub tickets were canceled. The family had been planning to attend the event for four years.

After seeking help, they were eventually provided with tickets to a match. However, not all families who experienced similar issues received tickets to their originally intended games.

Further details about the family's experience and their interaction with StubHub are available from KPRC 2 Houston. The family's story is one of three similar cases reported in the area, where families received assistance after their StubHub orders were canceled.